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Can products be returned?
No – unfortunately as all our products are custom made, we do not offer returns or exchanges. Once your order is placed, you will have 24 hours to contact us to cancel your order or make any changes.
Can we pick up our purchase?
Yes – pick up is available for our NSW customers from our warehouse which is based in Sydney – Unit 3, 465 Victoria Street, Wetherill Park 2164
Why is delivery so expensive?
Due to the large nature of our items all deliveries are delivered using a delivery partner with a tailgate to unload the products.
Where are the vanities and shaving cabinets manufactured?
All of our products are manufactured in our warehouse based in Sydney.
Can you install my items for me?
We do not provide an installation service but please ensure that your vanity is installed by a licensed plumber. Installation instructions will be provided with your purchase.
Can you create a custom vanity that is not part of your online range?
Yes – please send your detailed drawings to email@example.com where we will review your request and provide a quote.
Can we get samples of the Corian benchtop & basin colours, Dulux colours & Lo & Co handles?
Please click on our samples section to link to the individual supplier websites where you can order samples.
Do you provide a care guide for the vanities?
Please refer to our Care Guide section which has our manual for further information on how to treat your purchase.
Do you provide home delivery?
All our vanities are delivered to your home. We also offer free local pick up from our Wetherill Park warehouse for locals. You will need to be at home to accept the delivery otherwise it will be returned to the nearest delivery depot where you can arrange pick up or re-delivery with a fee. Please note that due to the large nature of these items, they will be delivered to the nearest access point outside your home. Delivery drivers will not carry the vanity into your home or unbox the item. This is also the same for delivery to an apartment, the product will be delivered to the ground floor’s nearest access point of the apartment complex.
What is the delivery time for orders?
As all items are made to order, delivery times may vary depending on the product. Please refer to the individual product page for further details.
Do you deliver to all states and territories in Australia?
Yes – we deliver all over Australia.
Do you ship internationally?
Yes, by request – please email us at firstname.lastname@example.org to discuss this option.
What happens if my item is damaged when it is delivered?
Please contact us within 24 hours of receiving the item to let us know if the item is damaged. Please refer to our warranty policy for further information and how to make a claim.
What are my payment options?
VISA, Mastercard & American Express cards are accepted.
Are your shaving cabinets able to be recessed into the wall?
Yes – our shaving cabinets can be recessed into the wall.
Do you offer trade discounts and how can I sign up?
Yes – if you are a designer, architect, plumber, cabinetmaker, electrician, builder or carpenter you can apply for a trade account. Please fill out the Trade Partner Form under Trade to set up your account.
Is there a warranty policy?
Yes – please refer to the Warranty section for a copy of our warranty policy.
Is there a showroom where I can see the vanities on display?
Please contact us to make an appointment to visit our showroom based in Sydney. Our address is Unit 3, 465 Victoria Street, Wetherill Park 2164. Alternatively, you can contact us and we can arrange a Zoom call to take you through our vanities in the showroom.
I am trying to checkout but no delivery fee is coming up for my address?
If a delivery fee is unavailable for your address when you go to checkout, please email us at email@example.com so we can provide you with a price for delivery.
Can I customise the vanities in your range?
Yes – you can change sizing, request colours not included in our range, request Corian basins that are not included in our range, make adjustments to basin placement, configuration changes for storage etc. You can also order our vanities without benchtop or basins. Please complete our quote form with your changes and send it to firstname.lastname@example.org and we will provide a quote.